Life with less pain awaits.

Relieve back, joint, and muscle pain from the convenience of home with personalized exercise therapy and physical therapist support — at no additional cost.*

Care you can trust.

Skip the wait. Start feeling better.

Say goodbye to travel, long appointments, and scheduling struggles — RecoveryOne™ for Cigna Healthcare℠ gives you the benefits of physical therapy from the convenience of home.

Your RecoveryOne program includes:

• Physical therapist guidance
• Personalized exercise therapy
• Health coach support

How it works

Connect with a physical therapist online

Meet with a licensed physical therapist (PT) for an initial consultation. Your PT will get to know you to better understand your condition, goals, and lifestyle.

Get your personalized program and free equipment kit**

Your physical therapist will design an exercise program just for you, and you’ll get the equipment you need to recover delivered right to your door.

Follow your guided exercise therapy program

Use the RecoveryOne app to access and complete exercises on your schedule. Your program will progress with you and adjust based on your feedback.

Stay on track with professional support

Make progress toward your goals with help from your certified health coach and RecoveryOne’s physical therapist support team.

What We Treat

Wherever it hurts, we can help.

Whether it’s a stiff knee, sore shoulder, or serious back pain, RecoveryOne has a program for you.


Decrease tension, improve posture, and reduce stiffness.

  • Arthritis & Chronic pain
  • Herniated discs & Radiating pain
  • Muscle strain
  • Posture problems
  • Post-surgery
  • & more


Sleep better, reach higher, and move your arm without pain.

  • Impingement syndrome
  • Arthritis
  • Rotator cuff tears & Tendonitis
  • Frozen shoulder
  • Post-surgery
  • & more


Relieve pain, improve strength, and use your arm with ease.

  • Tennis elbow
  • Golfer’s elbow
  • Joint stiffness
  • Sprains & fractures
  • Post-surgery
  • & more


Relieve sore muscles, reduce irritation, and type without pain.

  • Carpal tunnel syndrome
  • Tendonitis (overuse)
  • Joint stiffness
  • Sprains & Fractures
  • Post-surgery
  • & more


Reduce stiffness, improve grip strength, and relieve pain.

  • Arthritis
  • Tendonitis (overuse)
  • Sprains
  • Fractures
  • Post-surgery
  • & more


Ease pain, move confidently, and prevent flare-ups.

  • Chronic pain
  • Herniated discs & Sciatica
  • Muscle strains
  • Stenosis & Arthritis
  • Post-surgery
  • & more


Reduce stiffness, get stronger, and ease pain with walking.

  • Arthritis
  • Bursitis & IT band syndrome
  • Muscle weakness
  • Impingement
  • Post-surgery
  • & more


Reduce stiffness, quiet noisy knees, and navigate stairs with ease.

  • Arthritis
  • Meniscus tears
  • Ligament injuries
  • Patellofemoral pain
  • Post-surgery
  • & more


Relieve pain with walking and improve balance.

  • Sprains
  • Achilles tendonitis
  • Joint stiffness
  • Fractures
  • Post-surgery
  • & more


Relieve pain with walking and improve balance.

  • Arthritis
  • Plantar fasciitis
  • Tendonitis
  • Fractures
  • Post-surgery
  • & more

Virtual Care. Real Results.

Hear from members, just like you.

Results that go beyond pain relief.

Noticeable pain relief in just

9 days1


Increase in everyday function2


Decrease in pain2


Can I do RecoveryOne if I’m already in in-person PT?

Yes! This approach works really well for many of our members. Many people find the combination of manual therapies in person and personalized exercise therapy from RecoveryOne to be just what they need to recover.

How soon can I schedule my PT visit?

Appointments are often available as early as the same day or the next day. You’ll be able to schedule a time that works best for you during the enrollment process.

What can I expect during my PT visit?

  • You’ll talk with a physical therapist (PT) via video visit or phone call
  • Your PT will ask questions and perform an assessment
  • You’ll learn more about RecoveryOne and have the opportunity to ask questions

Is it really no additional cost? No copay or deductible?

That’s right! This program is included in your health plan benefits – no copays, no deductibles, no added fees and no paperwork!

Do I need a referral from a doctor?

No referrals are needed! RecoveryOne is included in your health plan benefits, and your initial consultation with a physical therapist will help determine if RecoveryOne is right for you.

I have a question that isn’t listed here. Can you help me?

Absolutely! You can email or call us at (833) 548-3879.

How do I get started?

  • Click “Join RecoveryOne”
  • Create your RecoveryOne account
  • Schedule your first visit with a physical therapist (PT)

Once I’ve enrolled, how does RecoveryOne work?

  • Meet virtually with a licensed PT
  • Receive your personalized online program or Pathway™
  • Follow your program and complete your exercises anytime, anywhere
  • Check-in with your health coach to stay on track as you heal


The program and services are provided by an independent company/entity and not by Cigna Healthcare. Program and services are subject to all applicable program terms and conditions. Program availability is subject to change. This program does not provide medical advice and is not a substitute for proper medical care provided by a physician. Information provided should not be used for self-diagnosis. Always consult with your physician for appropriate medical advice. The downloading and use of the app is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. The Cigna name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc.

*Cost and usage of this program is covered by your plan administrator; no additional out-of-pocket expense applies for you or your covered dependents (ages 18+).
**Equipment kit is provided at no charge; one per member after successful program assignment. No purchase necessary. Visit for full details.

  1. RecoveryOne member data (self-reported). Members who have engaged and provided two survey responses from March 1, 2021 – April 6, 2022.
  2. RecoveryOne member survey data from Jan 2020 – May 2022.

† Member examples are for illustrative purposes only. They are based on an actual customer experience. Information has been changed to protect privacy. Customer results will vary.