GDPR & Privacy Shield


Use of Your Information & GDPR

Information you give to us will be used to communicate with you in delivering solutions, products and services you have asked us for. We never sell our client data to 3rd parties and your information is kept in compliance with GDPR.

In addition to the above, we may use your information for one or more of the following purposes:
– If you have downloaded a white paper or online resource we will respect your opt-in wishes and only send you information relating to services you have specifically consented to receive.
– To inform you of any changes to our website, services or goods and products either by email, post or phone call.

Storing Your Personal Data

All information relating to customer requests is held within a secure GDPR Compliant CRM system and server which only authorized personnel have access. If you have sent in a form and would like for us to remove your information please send a request to

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
– Where we are legally required by law to disclose your personal information.
– To further fraud protection and reduce the risk of fraud.

If you are using the RecoveryOne Product, you can review our Terms of Service here

Additional information on our compliance to GDPR standards is available here

You can review the RecoveryOne privacy policy related to our product here

Privacy Shield

Trainer Rx, Inc. d/b/a RecoveryOne, complies with the EU-U.S. and Swiss–U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Trainer Rx, Inc. d/b/a RecoveryOne, has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, view our certification here.