FAQs

When will I receive my RecoveryOne Reward?

Within 3 business days of completing your milestone session.

How will I receive my RecoveryOne Reward? What email address will it come from?

A link to your virtual prepaid card will be delivered electronically to the email address attached to your RecoveryOne account. Watch for an email from notification@rewardsadministrator.com

Does the virtual prepaid card expire?

Use your virtual prepaid card when you receive it! It expires within 6 months of issuance. 

Can I choose a different reward?

The RecoveryOne Reward is offered via virtual prepaid card only. 

Can I transfer it to someone else?

It’s yours to do what you want with it – enjoy it!

What if I would prefer cash or check?

The RecoveryOne Reward is offered via virtual prepaid card only and cannot be redeemed for cash.

Can I have my virtual prepaid card resent?

All Digital Rewards Customer Service can assist you with getting your virtual prepaid card resent within 6 months of issuance. Feel free to reach out via email at csr+recoveryone@rewardsadministator.com.

How do I check my virtual prepaid card balance?

Log in to virtual.ezeprepaid.com to view your transaction history and Virtual Account balance or call Customer Service at 866-639-7204, and then listen to the prompts.

How do I use my virtual prepaid card?

Your virtual prepaid card can be used electronically (internet, mail order, and telephone merchant) or in stores where major credit cards are accepted. Your prepaid card cannot be used for ATM withdraw or for cash back.

Am I eligible for more than one virtual prepaid card?

Members are eligible for one virtual prepaid card per RecoveryOne pathway assignment.

Do I need to activate my virtual prepaid card?

Your virtual prepaid card is ready for use immediately upon receipt.

Can I add additional funds to my virtual prepaid card?

No, the RecoveryOne Reward is a non-reloadable virtual prepaid card.

What if I return something I bought with my prepaid card?

If you return an item you bought with your virtual prepaid card, the refund is credited back to your virtual account. Refunded credit may not be available for up to five business days from the date of refund.

If I start another pathway, am I eligible for another RecoveryOne Reward?

A new RecoveryOne pathway assignment will render new eligibility for a RecoveryOne Reward. Because RecoveryOne pathways cannot run concurrently, a member is eligible at the start of a new pathway following the milestone session completion.

Terms & Conditions

PreEligibility

Active member of the MotivHealth plan, over 18 years of age, who has created a RecoveryOne account and been assigned a Pathway by a physical therapist and has completed 7 sessions from an active RecoveryOne Pathway.

Incentive Period

Incentives will begin on October 16, 2024, the date RecoveryOne is available as a benefit to eligible MotivHealth members and end at the conclusion of the contract term.

Redemption Process

A $50 prepaid Visa® Virtual Account will be e-mailed to you and can be redeemed at retailers accepting major credit cards. The $50 virtual prepaid cards are not redeemable for cash or other credit, may not be sold or resold, and are not legal tender. All purchases are subject to the store’s usage and refund policies. Prepaid cards may present federal, state and local tax consequences to you. Any related taxes are solely your responsibility. Prepaid cards cannot be used to purchase prescription drugs or medical services covered by Medicare, Medicaid or other federal healthcare programs, alcohol, tobacco, or e-cigarettes.

Purchase, acceptance or use of the card constitutes acceptance of the Virtual Account Holder Agreement. The ABC Bank Visa Virtual Account is issued by The Bancorp Bank, N.A.; Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used for electronic commerce, mail order and/or telephone order transactions everywhere Visa debit cards are accepted. The Bancorp Bank, N.A.; Member FDIC.

Contact

Member Support can be reached at 833.548.3879 or support@recoveryone.com