Life with less pain awaits.
Relieve back, joint, and muscle pain from the convenience of home with personalized exercise therapy and physical therapist support — at no additional cost.*
Care you can trust.
Skip the wait. Start feeling better.
Say goodbye to travel, long appointments, and scheduling struggles — get the benefits of physical therapy from the convenience of home. RecoveryOne™ is included in your Xcel Energy health plan benefits at no additional cost.
Your RecoveryOne program includes:
• Physical therapist guidance
• Personalized exercise therapy
• Health coach support
How it works
Connect with a physical therapist online
Meet with a licensed physical therapist (PT) for an initial consultation. Your PT will get to know you to better understand your condition, goals, and lifestyle.
Get your personalized program and free equipment kit**
Your physical therapist will design an exercise program just for you, and you’ll get the equipment you need to recover delivered right to your door.
Follow your guided exercise therapy program
Use the RecoveryOne app to access and complete exercises on your schedule. Your program will progress with you and adjust based on your feedback.
Stay on track with professional support
Make progress toward your goals with help from your certified health coach and RecoveryOne’s physical therapist support team.
What We Treat
Wherever it hurts, we can help.
Whether it’s a stiff knee, sore shoulder, or serious back pain, RecoveryOne has a program for you.
Neck
Decrease tension, improve posture, and reduce stiffness.
- Arthritis & Chronic pain
- Herniated discs & Radiating pain
- Muscle strain
- Posture problems
- Post-surgery
- & more
Shoulder
Sleep better, reach higher, and move your arm without pain.
- Impingement syndrome
- Arthritis
- Rotator cuff tears & Tendonitis
- Frozen shoulder
- Post-surgery
- & more
Elbow
Relieve pain, improve strength, and use your arm with ease.
- Tennis elbow
- Golfer’s elbow
- Joint stiffness
- Sprains & fractures
- Post-surgery
- & more
Wrist
Relieve sore muscles, reduce irritation, and type without pain.
- Carpal tunnel syndrome
- Tendonitis (overuse)
- Joint stiffness
- Sprains & Fractures
- Post-surgery
- & more
Hand
Reduce stiffness, improve grip strength, and relieve pain.
- Arthritis
- Tendonitis (overuse)
- Sprains
- Fractures
- Post-surgery
- & more
Back
Ease pain, move confidently, and prevent flare-ups.
- Chronic pain
- Herniated discs & Sciatica
- Muscle strains
- Stenosis & Arthritis
- Post-surgery
- & more
Hip
Reduce stiffness, get stronger, and ease pain with walking.
- Arthritis
- Bursitis & IT band syndrome
- Muscle weakness
- Impingement
- Post-surgery
- & more
Knee
Reduce stiffness, quiet noisy knees, and navigate stairs with ease.
- Arthritis
- Meniscus tears
- Ligament injuries
- Patellofemoral pain
- Post-surgery
- & more
Ankle
Relieve pain with walking and improve balance.
- Sprains
- Achilles tendonitis
- Joint stiffness
- Fractures
- Post-surgery
- & more
Foot
Relieve pain with walking and improve balance.
- Arthritis
- Plantar fasciitis
- Tendonitis
- Fractures
- Post-surgery
- & more
Virtual Care. Real Results.
Hear from members, just like you.†
Results that go beyond pain relief.
Noticeable pain relief in just
9 days1
62%
Increase in everyday function2
44%
Decrease in pain2
FAQs
Can I do RecoveryOne if I’m already in in-person PT?
Yes! This approach works really well for many of our members. Many people find the combination of manual therapies in person and personalized exercise therapy from RecoveryOne to be just what they need to recover.
How soon can I schedule my PT visit?
Appointments are often available as early as the same day or the next day. You’ll be able to schedule a time that works best for you during the enrollment process.
What can I expect during my PT visit?
- You’ll talk with a physical therapist (PT) via video visit or phone call
- Your PT will ask questions and perform an assessment
- You’ll learn more about RecoveryOne and have the opportunity to ask questions
Is it really no additional cost? No copay or deductible?
That’s right! This program is included in your health plan benefits – no copays, no deductibles, no added fees and no paperwork!
Do I need a referral from a doctor?
No referrals are needed! RecoveryOne is included in your health plan benefits, and your initial consultation with a physical therapist will help determine if RecoveryOne is right for you.
I have a question that isn’t listed here. Can you help me?
Absolutely! You can email support@recoveryone.com or call us at (833) 548-3879.
How do I get started?
- Click “Join RecoveryOne”
- Create your RecoveryOne account
- Schedule your first visit with a physical therapist (PT)
Once I’ve enrolled, how does RecoveryOne work?
- Meet virtually with a licensed PT
- Receive your personalized online program or Pathway™
- Follow your program and complete your exercises anytime, anywhere
- Check-in with your health coach to stay on track as you heal
Disclaimer
Program and services are subject to all applicable program terms and conditions. Program availability is subject to change. This program does not provide medical advice and is not a substitute for proper medical care provided by a physician. Information provided should not be used for self-diagnosis. Always consult with your physician for appropriate medical advice.
*Cost and usage of this program is included in your health plan benefits; no additional out-of-pocket expense applies for you or your covered dependents (ages 18+).
**Equipment kit is provided at no charge; one per member after successful program assignment. No purchase necessary. Visit recoveryone.com/recoveryone-privacy-policy for full details.
- RecoveryOne member data (self-reported). Members who have engaged and provided two survey responses from March 1, 2021 – April 6, 2022.
- RecoveryOne member survey data from Jan 2020 – May 2022.
† Member examples are for illustrative purposes only. They are based on an actual customer experience. Information has been changed to protect privacy. Customer results will vary.