Health Tech: Mark Luck Olson On How RecoveryOne’s Technology Can Make An Important Impact On Our Overall Wellness

By Dave Philistin, CEO of Candor

In recent years, Big Tech has gotten a bad rep. But of course many tech companies are doing important work making monumental positive changes to society, health, and the environment. To highlight these, we started a new interview series about “Technology Making An Important Positive Social Impact”. We are interviewing leaders of tech companies who are creating or have created a tech product that is helping to make a positive change in people’s lives or the environment. As a part of this series, I had the pleasure of interviewing Mark Luck Olson.

Mark Luck Olson is CEO of RecoveryOne, a leading digital health innovator dedicated to improving health outcomes for recovery from musculoskeletal (MSK) injuries of all types and reducing costs. Mark is a 30-year healthcare veteran who has committed his career to improving healthcare costs and quality. He has built a reputation as a health tech strategist who can unleash an organization’s potential. He earned his undergraduate and MBA from Massachusetts Institute of Technology, Sloan School of Business.

No Need to Wear a Sensor with RecoveryOne’s New Motion Trainer

Company enhances virtual physical therapy via computer vision and AI technology

WALNUT CREEK, Calif., March 1, 2022 /PRNewswire/ — RecoveryOne, a leading digital health innovator dedicated to improving health outcomes for recovery from musculoskeletal (MSK) injuries of all types and reducing costs, announced the availability of Motion Trainer, a new computer vision and AI technology capability that strengthens its virtual physical therapy and MSK solution. This new feature offers an enhanced interactive experience that can improve exercise performance, drive better adherence and lead to better clinical outcomes.

Motion Trainer is a new tracking capability that empowers an individual to achieve faster, stronger and more efficacious recovery by providing real-time feedback and form correction without the use of a wearable sensor. While wearable sensors can be beneficial, in virtual physical therapy, they can introduce unnecessary challenges, including low adoption rates that can affect adherence and increase costs because of added equipment. In addition, they can present technical issues such as incorrect placement of devices or loss of Bluetooth connectivity. Motion Trainer uses the device’s built-in camera and an app or browser-based device, such as a laptop, eliminating the need to strap on devices or incur additional costs for extra hardware while making it simple to engage.

“We want to ensure that real-time feedback is available to all of our users at a low cost,” said Miriam Beecham, executive vice president and chief product officer at RecoveryOne. “By eliminating body-worn sensors that many of our competitors require, the barrier to entry is removed, thereby increasing ease-of-use and access to care. For employers and health plans, RecoveryOne’s virtual MSK solution, with its nearly 200 therapeutic care pathways, provides a low cost and now more than ever, a highly effective program.”

Along with the sheer number of individuals affected by MSK conditions, low adherence to physical therapy programs contributes to overall U.S. healthcare spending and related costs. For example, associated absenteeism and lost productivity due to painful MSK conditions resulted in an annual cost of around $600 billion, more than heart disease ($309 billion), cancer ($243 billion), or diabetes ($188 billion). Now with the added feature of Motion Trainer, RecoveryOne’s solution, as an employee benefit or through a health plan, can help save money, as well as help employees avoid days off and potential lost wages. 

Motion Trainer adapts and tracks motion and repetitions, providing visual and audio guidance to help customers correctly perform their exercises. The interactive experience can help increase engagement and adherence, one of the key drivers to better recovery, health outcomes and overall healthcare costs. 

RecoveryOne’s virtual MSK solution is the only full-body, virtual solution supported by more than 200 proprietary clinical pathways and nearly 2,000 therapeutic exercises. The addition of Motion Trainer means that customers will have the most interactive and personalized virtual physical therapy care pathway plan available. 

“We know that recovery from an injury can be a difficult journey and frequently involves some pain to regain mobility,” said Sean Kinsman, chief clinical officer, RecoveryOne. “We will continue to add new features to help engage users, but we know that tech alone is usually not the only answer, and that’s where our behavioral modification team along with our physical therapists can step in and help customers stay motivated.”

Motion Trainer is now available for members who are newly enrolling in care pathways for chronic and acute low back pain. Additional pathways for the back will be added this quarter, and support for neck, knee, and shoulder conditions will quickly follow. The computer vision technology for Motion Trainer is provided by Kemtai.

The company recently announced an expansion with Cigna to offer RecoveryOne to Medicare Advantage customers. After securing a $33 million Series C funding round, RecoveryOne has also added key appointments to its sales, client success and product innovation teams to assist health plans and employers provide members or employees with a complete MSK solution. 

About RecoveryOne
RecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

RecoveryOne Expands Executive Team to Accelerate Growth in Employer Market

WALNUT CREEK, Calif., February 16, 2022 /PRNewswire/RecoveryOne, a leading digital health innovator dedicated to improving health outcomes for recovery from musculoskeletal (MSK) injuries of all types and reducing costs, today announced the appointment of two sales leaders, Dustin Armitage and Matt Cervi.  Both executives bring their expertise within the self-insured employer market to expedite sales and influence product and growth strategy.

“With the massive increase in demand for virtual MSK solutions, we continue to expand our team to further empower more individuals with access to a lower cost, clinically-validated solution,” said Brian Harrigan, EVP, employer sales and client success of RecoveryOne. “The addition of tenured sales talent will enhance our efforts to ensure employees gain access to RecoveryOne’s solution via their employers, thereby providing them with the ability to recover from pain affordably, and on their schedule. In turn, we hope to see a reduction in absenteeism and an increase in recovery.” 

Dustin Armitage, vice president, sales, will leverage his more than 13 years of combined sales experience driving strategic opportunities and initiatives with health plan partners and large employers at such companies as Sapphire Digital (acquired by Zelis) Welltok (acquired by Virgin Pulse), and Ovia Health.   “I have dedicated my career to helping people live better lives, and after evaluating multiple solutions to achieve this, it was evident RecoveryOne is the solution I want to help bring to market,” said Armitage. “I am thrilled to be joining a team with exceptional people, culture and a crucial mission to provide access to a full-body virtual MSK solution to achieve better health outcomes.”

As Vice President, Sales, Matt Cervi will collaborate with self-insured employers to help drive utilization of the RecoveryOne solution. Previously, Cervi was at DayTwo, a Diabetes solution provider, where he expanded US market share through growth channels including health plans and health systems. Prior to DayTwo, Cervi was vice president, business development at Healthstat Inc., where he drove national sales within the Primary Care and Occupational Care Clinic Market, focusing on the customers’ needs as they pertained to wellness programs and chronic disease management, among others. “My mission has always been to help others understand the complexities of healthcare and how to solve for a constantly evolving space,” said Cervi.  “I look forward to bringing this passion to RecoveryOne while keeping top of mind the importance of individual experiences and how there is not a one-size-fits-all solution to recovery.”

Musculoskeletal diseases, such as back, knee and neck injuries, affect one out of two individuals in the U.S. The associated absenteeism and lost productivity due to painful MSK conditions results in an annual cost of around $600 billion, more than heart disease, cancer, or diabetes. In today’s competitive job market, more employers are adding wellness benefits to help with retention. RecoveryOne enables employees to access care when it’s convenient for them and includes customized care plans as well as access to behavioral health coaches to help keep employees engaged until they are fully recovered.

RecoveryOne offers a human-first approach, recognizing that no two people recover the same. Unlike competitors, the company has 200+ clinically-validated treatment pathways and 2,000+ therapeutic exercises that collectively address the entire body, providing the industry’s only complete full-body virtual MSK solution. With the addition of Armitage and Cervi, RecoveryOne will continue expanding its market share and support consumer success by providing a lower cost, more accessible and complete solution than others in this market. 

About RecoveryOne
RecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

Contact:
Sandra Katz
1-917-692-5643
Sandra@120over80mktg.com

RecoveryOne’s Virtual Physical Therapy and Musculoskeletal Solution Now Available to Select Cigna Medicare Advantage Customers as In-Network Benefit

Cigna Medicare Advantage virtual physical therapy

WALNUT CREEK, Calif., January 24, 2022 /PRNewswire/RecoveryOne, a leading digital health innovator dedicated to improving health outcomes for recovery from musculoskeletal (MSK) injuries of all types and reducing costs, today announced it has expanded its collaboration with Cigna to offer virtual physical therapy and a broad MSK solution for Medicare Advantage (MA) customers. 

Cigna MA customers within the Tennessee market, which includes plans in North Mississippi, Virginia and North Georgia, can now access RecoveryOne’s virtual solution to help treat MSK conditions and injuries as an in-network benefit.

“Our solution covers the majority of MSK conditions from head to toe, and with experience that spans more than eight years of working with older populations,” said Mark Luck Olson, CEO of RecoveryOne. “As such, the solution is uniquely qualified to address some of the most common and complex conditions including total joint procedures, fractures from falls and low back pain which is the most burdensome of all MSK conditions.” 

Musculoskeletal diseases affect nearly three out of four people age 65 and over in the United States, with the most common MSK ailments being degenerative joint changes, such as osteoarthritis within the spine, hip and knee, and fall-related injuries. In fact, a recent study revealed that $45 billion was spent by public insurance, such as Medicare, from 1996-2016 on MSK disorders with low back and neck pain. As the U.S. population continues to expand and as MSK costs escalate each year, it is critical to detect and treat MSK conditions to help older adults stay healthy. 

“We are proud to expand our partnership with Cigna to improve the overall quality of life, including pain reduction and a return to previous functionality for the Medicare Advantage population,” said Dustin Eggers, EVP and chief commercial officer of RecoveryOne. “We look forward to offering the RecoveryOne platform to additional markets in the New Year.”

With a national shortage of physical therapists and growing demand, as well as seniors being isolated at home during the COVID-19 pandemic, virtual MSK solutions are more important than ever. RecoveryOne’s platform and clinical programs are specifically designed to offer on-demand evaluations and physical therapy, personalized recovery plans and behavioral support to help drive clinical success.

“Our Medicare Advantage customers are seeking accessible, easy-to-use and proven virtual care solutions,” said Dr. Michael Reardon, whose duties currently include leading clinical operations for Cigna’s Medicare business. “By working with RecoveryOne, we are able to offer much needed, cost-effective care that addresses some of the most troublesome musculoskeletal conditions, such as low back pain and osteoarthritis that customers can access from the privacy and comfort of their own home.” 

RecoveryOne’s offering is:

  • Accessible and scalable: Empowering Medicare Advantage customers to receive personalized treatment from the comfort of their homes on their terms. The program is designed to minimize equipment and utilize one’s own body weight or everyday household items, saving travel to gyms and the costs of expensive gym equipment.
  • Cost-effective: RecoveryOne’s focus is to increase utilization and lower costs while maintaining a high-quality customer experience and helping improve health outcomes. Based on national claims data from more than 350,000 members, RecoveryOne reduced the total medical cost by $751 per member per month for MSK-related diagnoses.  Additionally, the analysis found RecoveryOne reduced costs by nearly 77% for low back pain and 84% for rotator cuff tears. 
  • Evidence-based:  RecoveryOne was founded by a preeminent orthopedic surgeon, and clinical rigor remains key to the only full-body, virtual solution supported by 200+ proprietary clinical pathways and 2,000+ therapeutic exercises. 

RecoveryOne and Cigna have had a longstanding relationship, including an investment by Cigna Ventures in January 2020. In addition, RecoveryOne’s MSK solution is currently available to Cigna’s employer clients with under 500 employees, making Cigna the first health plan to pilot and rollout the use of RecoveryOne as a consumer tool. This solution is included on Express Scripts’ Digital Health Formulary

About RecoveryOneRecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

Press Release: RecoveryOne Appoints Former SWORD Health, MDLIVE and Rally Health Executives to Senior Leadership Team

WALNUT CREEK, Calif., Dec. 20, 2021 /PRNewswire/ — RecoveryOne, a leading digital health innovator dedicated to reducing the cost and increasing health outcomes for recovery from musculoskeletal (MSK) injuries of all types, today announced the appointment of three senior leaders from SWORD Health, MDLIVE and Rally Health: Steve Collins as Vice President of Growth Marketing, Dan Lee as Vice President of Client Success and Implementation, and Jacqueline Hager as Vice President of Product. The addition of this accomplished talent from both MSK and digital health industries will accelerate sales, support customer growth and propel product innovation.

“We are deepening our bench and investments to build on the momentum of the last year, including the closure of our $33 million Series C funding in September,” said Mark Luck Olson, CEO of RecoveryOne. “We are disrupting a market that is in need of a lower cost and more accessible, yet clinically-validated, virtual musculoskeletal health solution. The addition of experienced healthcare talent will help scale our solution and product capabilities, support our customers’ growth, and enable more individuals to access the recovery they need and deserve.”

As Vice President of Growth Marketing, Steve Collins will be responsible for building brand awareness within customer accounts and developing new programs to drive enrollment. He will leverage his experience as an executive at SWORD Health and Rally Health in B2C marketing. Collins has more than 20 years of marketing leadership, driving brand and customer growth.

“I’m excited to join the RecoveryOne team and am passionate about helping people overcome their pain. RecoveryOne has the industry’s most comprehensive clinically-validated virtual solution. I look forward to partnering with our clients to drive customer enrollment and engagement, delivering value through cost reduction, better clinical outcomes and improved customer health and experience,” said Collins.

Dan Lee, Vice President of Client Success, will collaborate with health plan and other enterprise clients to help them realize their strategic vision and drive utilization of the RecoveryOne solution. Previously, Lee was Vice President of Client Success at MDLIVE where he led strategy, growth, and retention initiatives with key strategic clients, including the largest client, which also achieved the highest adoption rate in their large payer segment.  Lee has more than 20 years of digital healthcare experience working with health plans, including Anthem and Blue Cross Blue Shield plans, as well as providers and healthcare technology partners.

“I’m honored and thrilled to join this amazing team where I’ll partner with clients in executing strategies that ensure successful utilization of the RecoveryOne solution, and deliver value for our clients, which ultimately means improving the quality of life for our patients,” Lee said. “As a RecoveryOne patient myself, I’ve personally experienced the transformative value that RecoveryOne enables, and I’m excited to help organizations share this wonderful service with their members.”

Jacqueline Hager, Vice President of Product, will develop innovative products and guide development strategy using market feedback to inform product evolution. Hager has more than a decade of experience in health and wellness products and behavior change management. Hager was most recently at Rally Health where she was responsible for developing a teen and parent anti-vaping program and owning their Wellness Coaching product. Her other experience includes launching new products from idea to implementation and expanding products into new markets.

“I’m passionate about solving healthcare problems, understanding what consumers need, and then developing the technology that can help improve health,” said Hager. “At RecoveryOne, product innovation includes the whole ecosystem of care from consumers who have diverse needs to the behavioral health coaches that can motivate members.  Innovating in this environment is an exciting opportunity.”

RecoveryOne offers a human-first approach, recognizing that no two people recover the same. Unlike competitors, the company has 200+ clinically-validated treatment pathways and 2,000+ therapeutic exercises that collectively address the entire body, providing the industry’s only complete full-body virtual MSK solution. With the addition of Collins, Lee and Hager, RecoveryOne is positioned to expand into new markets and support consumer success by providing a lower cost, more accessible and complete solution than others in this market.

About RecoveryOne
RecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

RecoveryOne Names Brian Harrigan as EVP

Company Attracts Seasoned Sales Leader to Executive Team

WALNUT CREEK, Calif. (October 6, 2021) – RecoveryOne, a leading innovator in evidence-based solutions that personalize and improve the path to recovery from musculoskeletal (MSK) conditions, today announced the appointment of Brian Harrigan as Executive Vice President of Employer Sales & Client Success.

Harrigan joins RecoveryOne as the company recently completed a successful Series C funding round that resulted in a $33 million cash infusion.

In his new role, Harrigan is responsible for formulating RecoveryOne’s go-to-marketing strategy for the self-insured employer channel. He will lead efforts to develop the necessary infrastructure and build the team required to drive sales and expand program enrollment while nurturing and engaging existing clients.

Harrigan most recently served as Chief Sales Officer for Health Advocate. His considerable professional pedigree includes two decades of sales leadership roles in the healthcare industry.

“Brian is a great fit for this position,” said RecoveryOne CEO Mark Luck Olson. “His deep understanding of the marketplace will help us expand our self-insured employer client base while maintaining the high level of engagement that our clients have come to expect. His experience will be an important asset to our team as we add the employer segment to our health plan home base.”

Harrigan added, “I am excited to be a part of the RecoveryOne team. The RecoveryOne solution is a unique combination of individualized evidence-based care and innovative technology. I see such a significant need for this type of affordable solution that improves outcomes and reduces healthcare costs. It is really motivating to be part of a team that is bringing such a powerful value proposition to the market.” 

About RecoveryOne

RecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

RecoveryOne Closes $33 Million Series C Financing

Company to Scale Business and Accelerate Market Expansion Efforts

WALNUT CREEK, Calif. (September 14, 2021) – RecoveryOne, a leading innovator in evidence-based solutions that personalize and improve the path to recovery from musculoskeletal (MSK) conditions, today announced completion of a $33 million Series C funding round co-led by Cobalt Ventures, a wholly-owned subsidiary of Blue Cross and Blue Shield of Kansas City (Blue KC), and TELUS Ventures, the strategic investment arm of Canadian telecommunications and health technology company TELUS. The Series was rounded out by Cigna Ventures, 7wireVentures, and Leverage Health Solutions.

As the largest provider of digital musculoskeletal (MSK) recovery programs for payers and their members, in addition to widely supporting employer populations, RecoveryOne will utilize the investment capital to fuel continued growth in the payer and employer markets.

Since the company’s founding, RecoveryOne has established their solution as the exemplar for full-body musculoskeletal (MSK) recovery by concentrating efforts on consumer satisfaction, engagement, clinical outcomes, and recovery rates. As a result, they created an unparalleled experience and simultaneously demonstrated significant savings in total medical costs, which have been independently measured by RecoveryOne clients in case-matched, risk-adjusted studies.

“Excelling at MSK care delivery is our mission,” said RecoveryOne CEO Mark Luck Olson. “Our sustained efforts to transform the recovery journey have brought us to this moment where we can clearly see the powerful impact we have on the lives of those suffering from MSK conditions. We are creating ongoing value for consumers, caregivers, health plans, and payers, so this funding round will help us to scale those efforts and extend our impact far beyond the 60+ clients and nearly three million consumers under contract today.”

David Eichler, Cobalt Ventures President and Managing Partner added, “Digital health innovations that lower total cost of care for payers while improving access, engagement and experience for members are a natural extension of our healthcare portfolio. We foresee great opportunities for our partnership with RecoveryOne”.

Mario Mele, TELUS Ventures Vice President of Corporate Strategy commented, “We are impressed with the clear vision shared across the RecoveryOne team. We invest in disruptive, market-transforming companies to help drive better health outcomes. RecoveryOne has tapped into a critical and ongoing market need by delivering an innovative, effective, and affordable solution that is making a difference in people’s lives and will continue to do so in the future.”

The Series C funding builds on a groundbreaking year for RecoveryOne in terms of growth across employer populations. These advances are demonstrated by employer renewals and retention rates of over 90%. In addition, the RecoveryOne virtual MSK program was included as a standard benefit by a major national payer, designed to improve the cost and quality of care at scale for millions of members.

About RecoveryOne

RecoveryOne is a recovery-focused virtual physical therapy solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology that help members from head to toe and everything in between. RecoveryOne is reimagining conventional MSK recovery by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

About Cobalt Ventures, LLC
Cobalt Ventures, LLC is the strategic venture capital arm of Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City. Cobalt invests in high growth companies that align with Blue KC’s mission and can scale nationally across the payer industry.  Cobalt actively partners with entrepreneurs in bringing innovative solutions to healthcare that increase overall quality, improve outcomes, and lower costs for customers and members.  More information about Cobalt Ventures can be found at http://www.cobalt-ventures.com.

About TELUS Ventures

As the strategic investment arm of TELUS Corporation (TSX: T, NYSE: TU), TELUS Ventures is one of Canada’s most active corporate venture capital funds. TELUS Ventures invests globally in companies from Seed to Pre-IPO with a focus on innovative technologies such as AgTech, HealthTech, Connected Consumer, IoT, AI, and Security to actively drive new solutions across the TELUS ecosystem. Led by a team of experienced operators, investors and executives, the Ventures team is passionate about creating positive social impact through financial tools and has invested in more than 90 companies since inception.

For more information please visit: ventures.telus.com.

Media Contacts:

RecoveryOne
Monique Garrett
mgarrett@prismworksonline.com
484-363-1773

Cobalt Ventures, LLC
Kelly Cannon
Kelly.Cannon@BlueKC.com
816-395-3711

TELUS
Jill Yetman
jill.yetman@telus.com
416-992-2639

RecoveryOne and Cigna Team Up to Provide Virtual Physical Therapy for Musculoskeletal Conditions

Solution is now available to nearly two million Cigna customers working in small and mid-size companies

WALNUT CREEK, Calif., June 16, 2021 /PRNewswire/ — RecoveryOne, a leading innovator in evidence-based solutions that personalize and improve the path to recovery from musculoskeletal (MSK) conditions, today announced a virtual physical therapy solution targeting musculoskeletal (MSK) conditions and injuries is now available to nearly two million Cigna customers. This MSK Solution, available to Cigna’s employer clients with under 500 employees effective immediately, makes it easier for customers to access physical therapy evaluations, personalized recovery plans and personal behavior support coaching to maximize engagement. Cigna is the first health plan to pilot and rollout the use of RecoveryOne as a consumer tool. Further, this represents the first virtual MSK-related program offered by any U.S. health plan as a standard solution that is designed to improve the cost and quality of care at scale.

With the launch of this solution, RecoveryOne and Cigna deliver differentiated value that aligns with both companies’ commitment to harness virtual options to change the way customers and patients interact with the healthcare system, including their providers. RecoveryOne is the only full-body, virtual solution supported by 200+ proprietary clinical pathways. The company’s proprietary, claims data-driven approach to identifying, enrolling, and engaging members with MSK needs targets and accelerates improved outcomes, empowering more people to reach the best recovery possible for their MSK condition.

“Cigna customers want access to quality care, when and where they need it – and that is what the RecoveryOne virtual physical therapy solution offers,” says Bruce Grimm, Senior Vice President, Cigna, who leads the company’s small and mid-size book of business. “At Cigna, we are committed to pursuing innovative opportunities like this one with RecoveryOne MSK that helps us deliver on our mission to deliver more affordable, predictable and simple health care to those we serve.”      

Mark Luck Olson, CEO of RecoveryOne, added, “RecoveryOne envisions a future where no one’s health or life is compromised by treatable MSK pain. For every person we touch, our human-centered, technology-enabled approach makes best-in-class care delivery more accessible, affordable, and consistently successful from head to toe.  We are excited to work with Cigna to make this mission a reality for so many people needlessly living in pain.”

About RecoveryOne
RecoveryOne is a recovery-focused virtual physical therapy care solution for employers, partners, and health plans. In reinventing MSK care delivery, we have created evidence-based programs rich in human-connected care and amplified through technology. RecoveryOne reimagines conventional physical therapy by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

Employers can help the millions of U.S. workers experiencing chronic pain

Cigna and RecoveryOne Offer Virtual, Personalized Support

Fifty million Americans live with chronic pain and almost 40% of these individuals report experiencing high-impact chronic pain that interferes with daily life or work activities. With these numbers on the rise year-over-year [PDF], Cigna is focused on finding solutions that identify at-risk individuals and intervene early. 

Two Cigna experts on chronic pain, Dr. David Mino, national medical director of orthopedic surgery and spinal disorders, and Shawna Dodds, vice president of product development, discuss how employers can better support employees to overcome musculoskeletal (MSK) pain. MSK conditions are those impacting the bones, joints, nerves and muscles.

1. What challenges exist when it comes to MSK care, and how is Cigna approaching solutions to help address those challenges?

Dr. David Mino: With the prevalence of MSK conditions on the rise over the past two decades – especially for those ages 45 to 64 – it is important to identify individuals at risk, intervene early and change the course of this rising trend. 

From an employer perspective, workers with MSK conditions lose an average of 10 days of work and have more lost work days than those with any other major health condition.

We also know that individuals with acute and chronic pain experience significant challenges in obtaining adequate care, resulting in profound physical, emotional and societal costs. MSK conditions are often accompanied by weight issues, depression and anxiety, which can exacerbate pain. Depression increases the severity and intensity of pain, and chronic musculoskeletal pain increases the risk for depression..

At Cigna, we take a proactive approach to help people get the care they need. We are creating an evidence-based path, and have developed workflows that help deliver better health outcomes and decrease the costs and risks related to a fragmented approach to managing chronic pain.

2. What Cigna programs help employers keep their employees healthy and keep MSK costs down?

Shawna Dodds: Our approach begins before an acute injury occurs and stays with people throughout their health journey. We use predictive analytics to identify customers at risk of hip, knee and back surgery up to a year in advance. Through new virtual and digital physical therapy programs and bundled payments we are able to help people get healthy and keep costs down. Along the way, our clinical and customer service teams help direct customers to the right care at the right time, connecting the full breadth of our capabilities to help eliminate fragmentation and curate seamless care delivery. We know health care can be challenging to navigate but our team helps take the challenge out, allowing customers to focus on their care. 

Helping people manage pain effectively can also help reduce inappropriate opioid use. We support those predicted to be at risk through integrated pain management approaches, coordination of care and use of cognitive behavioral therapy.

3. Cigna recently teamed up with RecoveryOne, a digital MSK program. Can you share more on that recent collaboration and plans for the future?

Dodds: Only one in 10 people whose health could benefit from physical therapy actually get it – cost, inconvenience and lack of local availability puts this type of care out of reach for many. To help address that, Cigna Ventures began investing in RecoveryOne, a digital MSK program, in May of 2019. 

RecoveryOne has traditionally worked with health care providers who prescribe a program via a doctor portal, which allows the doctor to monitor and update care plans for each patient. Cigna is the first health plan to pilot and rollout the use of RecoveryOne as a consumer tool. We are currently in pilot with a group of large Cigna Medical clients and as of May 1, 2021 expanded RecoveryOne to include even more clients. In addition to reaching more customers, we are also enhancing the service to include video consultation with licensed physical therapists. 

Why is this important? RecoveryOne’s digital MSK solution aligns with our work to make health care more affordable, predictable, and simple for our clients and customers. The solution is designed to drive earlier clinical intervention and save costs over the long term.  Members in the pilot have experienced 35% to 40% improvements in pain and 7% to 8% improvements in functional outcomes. It’s also affordable ($0 out-of-pocket cost for customers), convenient, comprehensive, and personalized. RecoveryOne combines the power of digital with human touch by connecting people to one of 200 evidence-based care programs for MSK conditions and supporting them along their journey. The solution covers the whole person and can be accessed anytime, anywhere on nearly any device. They also plan to make this available in Spanish in 2022. With this approach, RecoveryOne addresses the significant gap between actual and desired outcomes achieved through traditional care. 

4. How does virtual access play a role in helping us better serve our customers and clients?

Dr. Mino: Our goal is to create a comprehensive solution that helps our customers throughout the MSK journey, and virtual programs will allow us to create a more comprehensive approach to help our customers at a specific point in time – whether it’s the start of pain or recovery from major surgery. 

With the recent dramatic and permanent shift in how we access care, and the increased desire for alternative care delivery options, we believe there is an opportunity for our virtual care partners to create a better, more simple, more affordable and more connected experience — empowering whole person health and advocating for people along the care journey. 

Customers expect more convenient care interactions, and COVID-19 has rapidly accelerated this need.  Cigna is ready to answer this call.

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About RecoveryOne

Founded in 2013, RecoveryOne empowers users to take charge of their physical therapy from the safety and convenience of home. RecoveryOne works with employers and health plans to deliver a comprehensive solution that combines proven clinical pathways, exercises, and virtual coaching. Supported by a team of clinical experts, including behavior change coaches and physical therapists, RecoveryOne’s digital solution disrupts conventional physical therapy delivery models, giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit recoveryone.com.

Media Contacts:

Dustin Eggers
RecoveryOne
312-927-7667
deggers@recoveryone.com

RecoveryOne selected by Evernorth, Cigna’s new Health Services segment, for inclusion in its Digital Health Formulary supporting chronic muscle and joint pain

Evernorth’s Digital Health Formulary helps payers simply and affordably connect patients to digital programs and solutions that work best for them, including RecoveryOne for musculoskeletal conditions.

Walnut Creek, CA (October 7, 2020) –

RecoveryOne, a leading national provider of virtual physical therapy (PT) services for chronic muscle and joint pain, will be partnering with Evernorth to provide a clinically rigorous, proven and highly empowering solution for members.

“Through the Evernorth Digital Health Formulary, we are committed to providing more people with a virtual physical therapy solution that helps those struggling with a musculoskeletal (MSK) condition to get back to life, quickly and effectively. This translates to reduced medical costs, improved productivity and function, and a vastly better experience for all. We are excited to be recognized by Evernorth as a proven solution in MSK virtual care,” said Mark Luck Olson, CEO of RecoveryOne. “Recovery from injury largely happens outside of the healthcare system during day-to-day life. RecoveryOne empowers consumers to identify what hurts with a licensed physical therapist, get better with a simple, intuitive, on-demand digital experience supported by the human connection of a Recovery Advocate – all from the safety and convenience of the home.” 

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About RecoveryOne

Founded in 2013, RecoveryOne is redefining physical therapy care by enabling users to take charge of their health. RecoveryOne works with employers, partners, and health plans to deliver a comprehensive digital physical therapy solution that combines clinically proven pathways, exercises, and virtual coaching. Supported by a team of clinical experts including behavior change coaches and physical therapists, RecoveryOne delivers dynamic care plans that include virtual physical therapy, behavior change support, exercise equipment, and an app for on-demand recovery sessions. RecoveryOne is reimagining conventional physical therapy by giving users a highly engaging and tailored experience that reduces costs and speeds recovery. For more information, visit RecoveryOne.com and follow us on LinkedIn.

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About Evernorth

Evernorth is a new brand for Cigna’s growing, high-performing health services portfolio. Beginning in the third quarter of 2020, the Health Services segment will be reported as Evernorth. The Evernorth brand is anchored by Evernorth Health, Inc., a wholly-owned subsidiary of Cigna Corporation, and the parent company of the Express Scripts, Accredo, and eviCore companies. Evernorth brings together and coordinates premier health services offerings to deliver innovative and flexible solutions for health plans, employers, and government programs. All Evernorth solutions are serviced and provided by or through operating affiliates of Evernorth Health or third-party partners. To learn more about Evernorth, visit https://www.evernorth.com/.

Media Contacts:

Bill Meehan 
RecoveryOne
(833) 548-3879 
bmeehan@recoveryone.com